knowledgeDoc

Software Documentation

We design, write, update and maintain software application documentation. Our principals have backgrounds in IT, so we understand the issues faced with the software development lifecycle, implementation and ongoing support.

Benefits

Implementation of software applications

If you are implementing a new or existing software application our services can provide documentation for your:

  • Implementation Staff
  • End Users
  • Operational Users
  • Instructors
  • Support Staff
  • Managers

Software development companies

If you are a software development company, you need documentation to:

  • make your product look professional
  • minimise support costs
  • free you and your development staff to do what you do best.

Documentation for software applications

We can assist you with all aspects of documenting software applications, including:

  • user manuals
  • online help
  • context-sensitive help
  • web-based help
  • functional design and detailed design documentation for developers
  • architecture documentation
  • training materials
  • technical support documentation
  • web content
  • policies and procedures.

What are the steps?

Your requirements are unique, so we:

  • spend time with you and tailor our service to meet your needs and budget
  • apply our documentation methodology to deliver quality documentation
  • use leading edge tools as appropriate, such as the Author-it authoring and content management system.

Need more information?

Whatever your requirements, we offer sound consulting advice and writing wisdom gained from over 20 years in the field, well-tested methodologies and project management capabilities. We are able to achieve excellent value for all our customers, no matter how big or small.

Contact us anytime for obligation-free advice about your writing needs.