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Knowledgedoc Technical Writing Blog - July 2015

Business continuity and technical writing - are they so different?

Sue Woolley
by Sue Woolley

I recently spent three years working as a Business Continuity (BC) Manager and loved it! Prior to that, I spent a very long time in the technical writing field. Many people have asked me how and why I made the transition to BC, and it made me reflect on the similarities and differences in the skills needed for the two roles.

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Managing references with EndNote

Rachel Woolley
by Rachel Woolley

EndNote is a great reference management system that’s much more efficient than using Microsoft Word’s citations functionality and infinitely better than doing the references manually. EndNote is a program that manages a collection of reference information that relates to a particular project. EndNote integrates with Microsoft Word and you can easily insert a reference into the text from your EndNote library. EndNote automatically generates a bibliography at the bottom of the Word document.

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Creating role-based user guides using single sourcing

Neil Woolley
by Neil Woolley

In Creating single sourcing topics, I discussed how we can import and isolate common content to reuse in published topics. We recently delivered role-based user guides for a leading hospitality group.

Three groups of people (‘roles’) needed user guides that include the functions they perform. Functions are done by one, two or all three roles. These sets can be represented as a Venn diagram.

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Using layers in Adobe Illustrator

Richard Kennedy
by Richard Kennedy

Managing shapes effectively when creating a vector image helps you avoid mistakes and increase productivity. The best way to manage shapes in Illustrator is to create layers for different shape categories.

Illustrator provides a single layer by default. This suits simple designs, but most logos have multiple shapes, gradient effects, and other aspects that can a nightmare to manage on one layer.

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